Average Reviews:
(More customer reviews)I am a 52 year old widow with 4 grown children, and I've always had at least one dog; now with the kids gone I have 3 small dogs. This is the third carpet cleaner I've purchased over 15 years. The first was a Hoover, and though I thought it worked fine, advances over the years have made big improvements both in the machines' ability to clean, and their design.
My second machine was the old version of this machine, which was 5 years old, and still working, but one of the kids borrowed it, and when I stressed the importance of cleaning after use, she went nuts and disassembled the thing to clean it (totally unnesessary), and it came back not working well. Obvious user problem, not the machine's fault.
So, I ordered the 9400 Select, which arrived promptly from Amazon, quickly assembled it, and went to work in the bedroom. With 3 dogs, I clean the carpet every 3 months. My dogs are potty trained, but they are dogs, after all, and unlike me they can't remove dirty shoes when they enter the house. Amazing what 12 little feet can track in to a carpet! So, between my normal use, and the dogs, I am always looking for the best machine.
I am going to post some pictures of the things mentioned, if this site allows... By the way, the room I did first and will base these comments on is a 12x15 foot bedroom, with very light colored carpeting. Some reviewers expressed frustration with the fuzzballs that can get left behind. Yes, this machine does that. It is old carpet, dog fur, and dirt. It is confined, slightly damp, and picks up easily. In this room there were maybe 12 chunks of this stuff, which were picked up as I went along. Not slimy, didn't require toweling or gloves.
Next, one reviewer said the machine leaks dirty water spots all over. Again, the machine at the end of a pull does leave some water spots. As soon as you go over the pull again, they are sucked up, leaving no spots in the wake. When I am changing the dirty water tank and refilling the bladder, I always throw a towel under the machine for the few minutes I am away. This is a water/detergent based machine; of course some excess might drip out when it is stationary. All of my machines did this, so I don't even think of it as unusual.
As for not knowing when the bladder is empty and needs refilling, I did not hear the "pop" some reviewers did, but I didn't need to stop and check the level, either. I just paid attention when pulling the trigger for the cleaning mode, and if nothing was being sucked up when trigger is released and it is in suction mode, which one can easily see through the clear design, I know there is nothing going out, and it's time to throw out the old water and refill the bladder. In this room, I take an hour or so to clean it properly. People who want a 10 minute clean are going to get exactly that. It takes months, sometimes years for carpeting to get dirty, but some folks want it to be cleaned in 10 minutes. I just don't get that. The trick is that though this is a very easy machine to use, the key is in going SLOWLY, and allowing the machine to do what it was designed to do. Get the fibers wet/soapy; then let the brushes get down deep, suck up the slop the machine cleaned, then turn the dial to rinse only (I always do this, though many don't, because in my opinion detergent residue left behind becomes a magnet of sorts for dirt once the carpet is dry). In any case, to do the job right, this room took me about an hour. Time well spent, with excellent results. Cleanup is a breeze. Take the bladder/ takeup container, empty it, then pour water through the take up holder to get any remaining dirty water out. This takes all of about 1 minute.
If my trend of getting a new cleaner about every 5 years continues, and in that time I use the machine 20 times, this is a bargain.
I am thrilled with the results this machine gives, and highly recommend it. I guess the only other issue I could address is the storage, and I do understand that it is slightly bulkier than a traditioner vaccuum cleaner, and if one doesn't have a spare closet it could be a problem. In this house, it just rests under the basement staircase, ready and waiting to be called into action again.
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