Average Reviews:
(More customer reviews)This is a good carpet cleaner. I can't fault the machine for the initial problems. When I first received this product, I immediately went to work, or tried to. The solution tank was faulty and all the solution leaked out, creating a mess on the floor. I then went online to [...] to order a new tank only to find that the tank I needed was "out of stock", with no indication whatever when I could expect it to be in stock. I had removed all the furniture from my den and it was sitting in the middle of my living room. My frustration level was very high at this point. I then looked for local dealers and found one less than 5 miles from my house. I called and the gentleman there was very helpful. He not only checked his inventory but actually went to locate the part visually before I went to pick it up. He also told me exactly what I needed to take with me in order to get the tank replaced for free. This was practically an all-day deal but I was able to get another tank. It didn't leak, the machine works well and isn't really all that hard to deal with. Yes, the tanks are smaller than the commercial machines and you have to refill and/or empty them a lot but, overall, it's a good residential machine and handy to have around. One hint: When you go to empty the recovery tank, remove the solution tank first. I found out the hard way. You have to lay the handle of the machine down on the floor, which tilts the solution tank and causes it to leak. Maybe this is a no-brainer for some but the instruction booklet failed to mention it and I just followed the directions. Duh!!!!
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