Average Reviews:
(More customer reviews)The Buzz works on stains really well -- I zapped and removed an old oil stain on my wife's blouse quickly and easily.
But there's a but: The Buzz stopped buzzing a day after I got it. I called the Black and Decker 800 customer service number enclosed in the box and I explained the problem.
After reading a serial number off the AC-adapter's plug, they told me to cut the plug from the cord, gave me an RMA number, and ship it to them; they said they'd ship me a new unit.
After a little argument, they agreed to pay the shipping to me. (Talk about dopey -- the product's brand new and defective!).
Buzz positives:
1. It works as advertised - at least on the few sample stains I tried. If it saves just one $40 Polo shirt, it's paid for itself.
2. It can be wall mounted, saving space.
Buzz negatives:
1. The AC adapter is annoying large and takes up an inordinate amount of space on the wall outlet. I AC adapters.
2. Removing a stain can take 10 minutes or more depending, of course, on the size and nastiness of the stain.
3. The cord is stiff. I would have preferred a coiled cord, something that had a little spring to it. But then I wouldn't be able to easily wrap the cord around the unit. Trade-offs are tough.
Four Buzz tricks:
1. Don't bother getting more of the expensive, white paper refills. I used a soft white towel and it worked just fine.
2. After you run out of the two Tide containers with cleaning solution included in the box, use any "stain remover" fluid (not laundry detergent). I did and it worked just fine (unless, of course, that's what damaged the unit).
3. If you have a black light (think Halloween and glowing white shirts), use it to help make the stain stand out. Home Depot sells a fluorescent black light and fixture for about $10.
4. Keep the box and all the packing material just in case you have to return it.
Steve Bass
Author, PC Annoyances
http://snurl.com/annoy1
Home Office columns
http://snurl.com/homeoffice2
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