6/30/2011

Bissell 2X Ultra Professional Deep Cleaning Formula, 24 Ounces, 78H6 Review

Bissell 2X Ultra Professional Deep Cleaning Formula, 24 Ounces, 78H6
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I bought a Bissel and use this Professional Deep Cleaning Formula to deliver better results than a professional cleaning service. My wife used to pay hundreds of dollars to have our carpets cleaned. With this formula and my Bissel Vaccum cleaner, I have consistently achieved better results at a fraction of the price. I highly recommend it!

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Bissell 2X Pet Stain and Odor Advanced Formula, 32 Ounces, 74R7 Review

Bissell 2X Pet Stain and Odor Advanced Formula, 32 Ounces, 74R7
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We have only used this concentrated solution with our Bissell Spotbot Pet. Since the formula container for the Spotbot has markings on the side that tell how much formula to add, and we didn't know a non-concentrated formula had ever been available, we were using twice as much (or more) formula as was needed. This meant we ran out of formula quite quickly! I just finally read the back of the bottle (duh!) and found that you're supposed to add two capfuls to the container and fill with hot water up to the formula line. Oops!
So, if you use the concentrated formula, be sure you read the instructions first! While the formula works well, it has a very strong (though pleasant) odor, which might give a sensitive person an allergic reaction. I'd recommend using this product with the windows open for your first time in case that happens to you.

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6/29/2011

Bissell Spotbot Pet Handsfree Spot and Stain Cleaner with Deep Reach Technology, 33N8A Review

Bissell Spotbot Pet Handsfree Spot and Stain Cleaner with Deep Reach Technology, 33N8A
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Well our 2 older cats (Lucy & Ethel) don't get sick often at all. For that I am grateful since I (the husband) am retired, and stuck to face whatever disaster comes while the wife is at work. But I am squeamish when it even comes to scooping their "you know what" when it is time and actually wear a gas mask if forced to do that job. I may be a USMC Combat Veteran, but I draw the line at liter boxes & Diapers! I may be brave, but I AIN'T no HERO!
My wife just bought an upright steam cleaner from Eureka since all our carpet is now about 20 years old. It was expensive carpet and we have no kids so it has worn extremely well but is still getting tired. And since I retired I keep getting into trouble for bringing in grease or oil stains after working on our motorcycles or motor scooters. No matter what I do, I am always getting into trouble one way or the other. It's kind of like I am a 62 year old Dennis The Menace according to the wife? Well her big & expensive steam cleaner is more trouble than I will EVER go to to use and when she is done with it we sometimes have a "fair" measure of success, most often not and it even seems to expand whatever the stain by spreading it around. NOT good and once that happens, nothing we try helps.
For the record, we used to just use Resolve or other similar cleaning chemicals & do the best we could by hand. At least this way we never, EVER made the stains worse. When I saw this to try on the Amazon Vine Program I knew it would just be another gadget that would stink, leak and aggravate me more than the LAST gimmick I tried....Before I get into my trial of this machine, here are a couple things you may or may not already know. It has 5 different buttons.
- 1 for Fresh Surface Stains.
- 1 for Set IN OLDER Stains.
- 1 for Pause & Resume
- 1 for Hose Attachment
- 1 for "STOP"
You choose whichever chemical you desire and add water also. Press the button for whatever type stain you have after placing the cleaner over your stain. The computer on-board will do the rest! 2 different brushes move in a weird way I can only describe as a motion similar to the motion of a car motor with a rotary engine. It's actually kind of hypnotic to watch but I was afraid to just LEAVE IT since the wife's steam cleaner can cause so much damage...I also have to admit this is designed for smaller "spot" type stains, NOT cleaning an entire carpet so just understand while it may work well for your different type stains, NOT just pet stains, it is for localized areas, not large sections of carpet. I also have to admit that since I don't have any pet stains but had 8 grease stains, that is what I tried this on. And it was so simple I didn't wait for my wife to get home and tell me I am "doing it wrong!) as usual either. I had 6 of the stains that were very OLD stains. I mean over 10 years old. The other 2 fresher (maybe a month old) from the latest motorcycle servicing....
This little unit actually worked. I mean it got out ALL of the stains, all 8. I have no idea how? More important, how it does so much better than a high priced steam cleaner. Maybe it it the chemicals used (provided with this unit)? Maybe the design of the brushes, or probably the combination? I don't know, I don't care. I used the "tough stain' setting which took 6 minutes to cycle through. (Easier "surface stains" only require a 3 minute cycle to clean.) I also used the hand manual cleaner to soak up some more of the wetness left after it finished. How can I NOT give this 5 stars? I never ever do until I have owned it over a year to verify it's durability. But this surpassed our other efforts by SO much I am beginning with a full 5 stars this time. If anything changes, I always update and will do so again with this & lower my rating if needed. But given the amazing job this did on such a wide variety of stains (old & new alike), I doubt this 5 stars will ever get downgraded? Short of blowing up, or leaking & stinking like all before it, it will deserve every bit of my 5 star rating.
A couple of thing maybe worth adding?
-It has a 7 Inch brush area
-Has a NICE 16 foot cord!
-Tank holds 32 ounces
-LOVE that it has a carry handle
-Includes BOTH the Oxy Gen 2 cleaner (16 ounces) AND 2X Ultra Pet Stain & Oder Chemical (8 ounces) TRIAL sizes however!
____________________________________________________________________________________________________________________
1st Update:
-Oh SHOCK! My wife is home and pointed out 2 more stains I missed. She says I "never see them, never will" whatever that means? Worked again on both and these are about 4-6 weeks old per my mean old wife....And I need to also point out a very important item. Even on these stains we could never get out using ANYTHING we ever tried? ALL we used was the single chemical provided called "2X Pet Stain"! Now I did set the computer at the full "SET IN OLDER STAINS" Program but never even added any of the so called Oxy Gen 2 cleaner they ask you to use for that setting. Never even needed it. This machine just keeps surprising me to no end. The cats sneak up on it to attack when it goes into it's quiet mode. But when that mode changes and the vacuum parts comes on? They are 2 20 pounds (EACH) old lady cats on a new quest to break the sound barrier in their retreat! Fun for the whole family.....

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Bissell Quicksteamer PowerBrush Multi Surface Deep Cleaner, 20803 Review

Bissell Quicksteamer PowerBrush Multi Surface Deep Cleaner, 20803
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This is a product I needed badly since I just moved into a trailer where previous tenants, drug addicts I was told and believe since we found papers for rules to the jail they lived part time, but, that's another story, now back to the product. The previous tenants smashed walls and did as much damage as possible so you can imagine all the work we had to put into it. With all the dust and dirt the rug took a beating. Well I figured for what you pay to rent a rug doctor I would try this and boy am glad I did. You wouldn't believe the dirt this thing picked up even after we vacuumed a few times. The water just about turned to mud. Well to bring this to a close it was like I had a new rug, great product and very easy to use. P.S. You may think the cleaner liquid is espensive but let me tell you, it will last a long time since you use so little of it.

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6/28/2011

BlueMagic 900 Carpet Stain & Spot Lifter - 22 oz. Aerosol Can Review

BlueMagic 900 Carpet Stain and Spot Lifter - 22 oz. Aerosol Can
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I have tried a number of the consumer carpet spot cleaners - foaming, dry and vacuum, etc. They are all pretty much useless, except for Blue Magic. I was not able to find a local source, so I ordered it through Amazon - it was still worth the extra shipping charges! Blue Magic is marketed as a car cleaning product, but we have had no problems using it on home carpeting.
We have four cats. Cats make messes on carpet-some you find right away, and some you don't. Blue Magic tackles it all, old or new. Spray, wait a minute or less, blot, maybe rub a bit. End of problem. Seriously.

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Hoover MaxExtract All-Terrain Carpet Cleaner, F7452900 Review

Hoover MaxExtract All-Terrain Carpet Cleaner, F7452900
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I have previously used the Bissell 9400 ProHeat 2X Select Upright Deep Carpet Cleaner to clean the inevitable stains associated with cats and potty training little boys from my Berber carpet. A friend has that cleaner, so I borrowed it on several occasions before finally deciding to get one of my own. Just before I was ready to buy, Good Housekeeping ran a review on the Hoover SteamVac so I looked it up on Amazon. I read the reviews and decided to take my chances with it.
I am amazed at the difference in the two machines. The Bissell used to shear off fibers from the carpet and leave a nasty trail of what looks like hairballs behind as I worked. The clean and dirty tanks are in the same unit which is clever, but almost impossible to clean.
The Hoover has two tanks - one for clean hot water with a compartment for the cleaning solution, and one for the dirty water. Both water tanks hold a gallon. I had no problems loading the clean tank or removing the dirty tank. No dripping of dirty water, no puddles on the rug or the kitchen floor when changing tanks.
Like I said before, I've cleaned my entire house several times with the Bissell machine, but I was amazed at the almost muddy water that came out of the carpet. It was as if I'd never cleaned the floors before. The dirty tank is easy to rinse out and reattach. The trick is to "recline" the machine so the clean tank is laying on the ground attached to the handle. Unsnap the clips and the dirty tank comes right off with no problem at all. Clean it out, snap the lid back on and clip it back into place and then you can stand the handle back up and deal with the clean tank.
The suction on this machine is amazing. It used to take hours and hours for the carpet to dry when I used the Bissell. I'd have to turn the fans on high and let them go overnight to have dry carpets in the morning. Two hours after cleaning the carpet (2 cleaning/rinse passes plus a rinsing only pass) and the floors were nearly dry.
I tested the Hoover on my kitchen tile. I hate ceramic tile. I will never have it in another house, but I'm stuck with it for now. I usually use the Vapor Clean II steam/pressure cleaner on the tile, but decided to give the Hoover a try since it came with the cleaning solution for the job. I wouldn't want to use it every time I clean the kitchen floor, but for a quick cleaning before company comes it'll do the trick. Again, I did not have any puddle problems. If you release the trigger just before you finish your pull stroke you won't have any puddling to speak of. The Hoover does a great job sucking up the water on the tile and even gets the water from the grout. It doesn't do a great job on grout because that's not what it's designed to do. I'll stick to my VaporClean and the special brush I have for that.
I'm also happy with the amount of cleaner used. The Bissell goes through cleaning solution at a much faster rate than the Hoover does. I like that, since leaving soap on the fibers is just going to make the floor get dirty faster.
The only things I'm not thrilled with:
The cleaning solution dispenser is integrated with the clean water tank. I wish it came with a spout or something attached so that pouring out leftover solution wasn't so messy. I know I could leave the solution in there between uses, but I have already had to pour out leftover carpet solution to switch to the hard surface cleaner - then I had to put the hard surface cleaner back in the bottle to switch back for more carpet work. Some sort of retractable spout or a reversable plug with a spout attached would be great.
The hose attachment is kind of flimsy. I've had the whole hose assembly fall off several times as I was changing tanks. It's not a huge deal, but it's annoying to the point that I'm considering taking that part off and storing it separately until I need to use the hand tools.
Buy this cleaner - you won't be disappointed!
UPDATE: January 2011
I still love this machine. I don't consider the drips that come from laying the handle down to be a problem. It's how the unit was designed. It's certainly not a return-worthy concern. I am capable of placing a towel on the floor to wipe up the drips from that, and it's never more than a few drips. And it's clean water, so who cares?
It still works great for me with no problems at all since I got it in 2007. I quit buying the detergent that goes with it and only use vinegar in the detergent tank now with no problems.
As far as the performance on carpet, it's still great. I shampooed the white carpet at my grandparents' house recently and they were mortified by how much black water came out of the machine. They've had their home professionally shampooed within the last year, too. Their carpet came clean and looked fantastic when I left.
I haven't used it on my carpet upstairs lately because I don't allow food up there, so there's not much need for more than regular vacuuming. I do use this machine more frequently on my kitchen tile than I thought I would, and I'm still happy with it. It gets the job done quickly, and the floor is dry when I'm done. It's loud, but not so loud that I don't want to use it.
Maybe they've changed things with the model since 2007, but my unit is still going strong. There may be better tools for the job out there, but until this one breaks I'm happy with what I've got. I'm not crazy, just satisfied. I'm not sure why that's so difficult to believe.


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6/27/2011

Hoover Platinum Collection Professional-Strength Carpet-and-Upholstery Detergent, 50 Ounces, AH30030 Review

Hoover Platinum Collection Professional-Strength Carpet-and-Upholstery Detergent, 50 Ounces, AH30030
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From the other reviews, I expected a lot. I previously used Hoover's "Deep Cleansing" detergent (green bottles).
I didn't see a difference between the results I previously got and now with this "Platinum" and "Professional-Strength" version. I even used this product at double strength on high-traffic areas. The particularly dirty areas needed a second-pass; the spots I missed with a pre-treating spray were still there.
Since the "Deep Cleansing" detergent is available in 128oz bottles for about the same price as this 50oz bottle, I recommend the "Deep Cleansing" detergent.
Note: I used boiling hot water with a "Hoover F5912900 TurboPower 5200 SteamVac Carpet Cleaner with Clean Surge". I followed the tips from the reviews for the SteamVac and was very happy with the deep cleaning results from the SteamVac. I know my one-star review for this detergent is an anomaly from the other reviews, but using the exact same SteamVac and methods, but with different detergent, I saw that this "Professional-Strength" product costs more but did not perform better than the "Deep Cleansing" detergent. I don't think any other reviews point this out (at least not strongly enough -- I mean, twice the amount of cleaning power for the same price is a big deal, at least to me).

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Bissell Little Green Multi-Purpose Compact Earth-Friendly Deep Cleaner, 1400-7 Review

Bissell Little Green Multi-Purpose Compact Earth-Friendly Deep Cleaner, 1400-7
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My husband, albiet not from here, picked up this little gem after calling him and relaying that our son dumped the entire contents of a chocolate syrup bottle on his bedroom carpet. Home he came with this bissell. Only one they had at the store.
Assembly in two seconds, I kid you not. Didn't even need to look at the instructions. put in the cleaning solution, filled reservoir with water, set it down, plugged it in. Now, mind you, it took me about ten minutes, with a few minutes between each go, this syrup was well and good in the carpet, but I am deeply impressed. Throughly impressed. It's very light, even filled, it's compact, fits real nicely into our cleaning closet, and super easy to use. For the price we paid, it's paid for itself halfway with just the one room, compared to getting our carpets steam cleaned every few months. I would happily buy again.

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6/26/2011

Hoover Platinum Collection Pet Plus Carpet-and-Upholstery Detergent, 50 Ounces, AH30035 Review

Hoover Platinum Collection Pet Plus Carpet-and-Upholstery Detergent, 50 Ounces, AH30035
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I have tried, on a number of different occasions, a few of the Hoover carpet detergents: The lesser expensive Hoover Deep Cleansing detergent (a very nice all-purpose detergent), the Hoover Premium Pet Formula (great scent), and the (more expensive) Hoover Platinum Pet Plus. They are ALL great carpet cleaning detergents... but I would have to confess that I didn't find a huge cleaning difference between the Deep Cleansing and the Premium Pet Formula (I would favor the Pet Formula over the Deep Cleansing -- the Pet Formula has a lovely powdery scent and little bit more cleaning power that's worth an extra couple of bucks, I think).
All of that said, the Platinum Pet Plus detergent... whoa, that was a BIG cut above the rest. Twice the price, but twice the performance. It's a killer price-wise for me -- I can use an entire bottle of the stuff on just one good-sized room (we have a lot of dogs free-roaming our house plus we live in a rural mountain/country environment). But, if you compare it with the expense of professional carpet cleaning, or the cost to replace a room of carpet, a few extra bucks on the Platinum Pet Plus detergent is a great alternative when you have a seriously soiled carpet. In the end, I think I'll spring for the Platinum Pet Plus when the carpets are really THAT bad (more often than I'd like to confess to) or for a semi-annual cleaning, and then use the Premium Pet Formula for in-between light maintenance. If money were no object, I'd buy the Platinum Pet Plus every time. It's that good.

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Bissell SpotLifter 2X Portable Deep Carpet Cleaner, 1719 Review

Bissell SpotLifter 2X Portable Deep Carpet Cleaner, 1719
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I bought the Bissell SpotLifter 2X to replace an older Bissell model that finally wore out after 5 years. We have 3 indoor cats that frequently soil our rugs and carpeting, so a quick and easy carpet cleaner is a must. The old version worked well, but this model works even better.
The suction is much improved, and this model cleans our rugs and carpet much better than its previous version. Battery life is excellent -- we have used this cleaner several times over the past few weeks and still have yet to recharge the battery (the instructions recommend recharging only after the battery runs down to maximize battery life). The cleaning solution is readily available at places like Target and inexpensive. It is easy to empty the collection chamber after cleaning.
If you want a simple, affordable, rechargeable, cordless spot carpet cleaner, this is the one to buy. If the SpotLifter 2X lasts even half as long as the one it replaces it will have been a very good investment. I would not hesitate to buy it again.

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The Bissell SpotLifter 2X handheld deep cleaner is the easiest way to clean spots and spills when they happen. It is cordless, rechargeable, and stores ready to use so it's ready to quickly clean up spots and spills. With powerful spray and suction the SpotLifter 2X lifts and removes tough spots and stains when they happen. It is great for pet stains because it sprays, lifts and removes tough pet stain and eliminates pet odors. With a seven inch cleaning path, this machine runs for an average of 14-15 minutes before needing to be recharged. This machine also comes with a trial size of compact formula.

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6/25/2011

Hoover MaxExtract Dual V Carpet Cleaner, Garnet-F7411900 Review

Hoover MaxExtract Dual V Carpet Cleaner, Garnet-F7411900
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I had the older version of this machine. I bought it about 6 years ago and after attempting to clean the rugs last month I realized it was no longer picking up the water. Opened it up and saw that the internal suction hose had split in half. That was it .. time to find another cleaner. I have had good luck with Hoovers but did a TON of research before settling on this machine. I have a dog and a toddler and both do a number on my rugs. Juice, food, crayons, spit up, urine and everything else under the sun has ended up on my carpet in the past 2 years. I did not take care of my previous Hoover so it wasn't the best in its later life. I just brought the new one home and oh my god, the water was black. I did not think anything could bring my carpets back but this did. They are so soft and clean. I love this machine because it has a rinse button if you want to make sure you have gotten all the soap out. I use really warm water and the machine directs hot air onto the carpet as you make your passes. The carpet dried super fast and just looks fantastic. I had to fill and empty the containers 4 times for my combination living / dining room but hey, I'm not complaining now that I see the results. I also like this machine because you do not mix the detergent in with the water. This is great because if you have detergent left over you just pour it back into the bottle. Based on my previous experience, here is what I learned and can pass on to future Hoover SteamVac owners:
1. Clean your machine after each use. That means taking apart the brushes and washing out the front nozzle. This is an investment and if you want it to continue working like it did the first day, you need to take care of it.
2. Do not leave left over or dirty water in the tank when you put it away. This will wear away at the joints and increases the chances the leaks.
3. Do not leave left over detergent in the tank .. see #2.
4. Read the directions when you put it together and make sure you read how to use this rather than just take it out and turn it on. I never read the first manual and didn't realize I should have been cleaning and using the spray button a totally different way.
This is a great machine and I hope it will last just as if not longer now that I know how to take care of and use it properly.

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Bissell Quicksteamer Multi Surface Lightweight Deep Cleaner, 17701 Review

Bissell Quicksteamer Multi Surface Lightweight Deep Cleaner, 17701
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I purchased this product at Target so that I could use it during a long weekend. We have had some issues with pet urination on the carpet and I wanted to get the smell out. Overall, this is a good product. It left my home smelling fresh. It was amazing how filthy the water was, I hadn't realized how dirty the carpets had gotten. I am sure that there are more heavy duty machines on the market but for my budget and problem, this worked great for me. The cleaning solvent isn't cheap but such a small amount is used, it will last for a long time. I have found that Bissell products work wonderfully and this lives up to it.

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6/24/2011

Hoover MaxExtract Dual V Carpet Cleaner, Black, F7412900 Review

Hoover MaxExtract Dual V Carpet Cleaner, Black, F7412900
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Ten months ago we bought $7000 of new light-colored carpeting. Two months ago we got two new puppies and one new shelter dog (none of which were housebroken), in addition to our other three dogs (one of which is a senior citizen and becoming incontinent). We live in an area with coyotes and mountain lions and we cannot leave our dogs out at night.
Needless to say, our new carpet took a huge, devastating hit while we all adjusted to our new life together. On top of all that, we live in a rural mountain community and the amount of dust and dirt and mud that blows in and/or gets tracked in is astounding, no matter how careful we try to be. I thought a few rooms of carpeting might not be salvageable.
So my Mom's Day gift to myself was the Hoover F7412-900 SteamVac Dual V Widepath Carpet Cleaner with the Hoover Pet Formula Detergent. O.M.G. My carpet looks and smells absolutely brand new. Stains and odors that I thought might be in the carpet permanently all came out. I'm really shocked. I didn't expect such a great result.
I love the light clean smell of the Pet Formula... it's not overpowering by any means (and I used a lot). The Hoover SteamVac and the Hoover Pet Formula detergent saved our carpet.
As far as the SteamVac itself, I find it super easy to refill the clean water tank and empty the dirty water tank. It's a heavy machine, so I'm glad they didn't make the tanks any larger, as it would have been way too heavy for me to handle. The way it is now, it's perfect... I plan to use it frequently for carpet maintenance.
I know I sound like a cheesy infomercial for Hoover now, but I can't help it. My husband and I are beyond thrilled!
*Several months later... I just posted before/after photos of our dining room (one of the main thoroughfares in our house). I'm a bit ashamed -- it's like announcing to the public what size underwear I buy or publishing pictures of myself without makeup first thing in the morning. I mean, my carpet was THAT bad... but hey, we're all friends, right? I want you to see the nasty carpet I had and how beautifully restored it was after using the Hoover. Just remember this: push the Hoover slowly back and forth across your carpet. Don't rush a good thing. You'll get fabulous results that way.

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Hoover SteamVac Carpet Cleaner with Clean Surge, F5914-900 Review

Hoover SteamVac Carpet Cleaner with Clean Surge, F5914-900
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If your new machine LEAKS, see note #2 below. I am just amazed at how many people write that their machine leaked from day one, and they returned it. It will leak if you skip a crucial one-time set-up step.
Paid $170 at Best Buy. This is my first carpet cleaner so I have nothing to compare it to except my own expectations. Even though the name is SteamVac, like all the others in this class of cleaners, there is no Steam to it. That's just false marketing, but all the manufacturers do it, so no particular knock on Hoover.
First, let me say I'm ashamed to admit that our carpet hadn't been cleaned in 4 years, and that we live in the country where lots of dirt gets tracked in from outside. So the carpet was pretty darn dirty. The Hoover F5914-900 did a very nice job the first time I used it - a drastically noticeable difference in the appearance of the carpet. The water in the dirty water receptacle was black. Did it return the carpet to new condition? No, impossible. Did it take another treatment or two to really get it clean? Yes, that is the price I pay for ignoring wet-cleaning the carpet for years. One of this cleaner's best features is the ability to dry the carpet quite thoroughly. Since the front of the machine is made of clear plastic, you can see when you're vacuuming up water. If you want to dry the carpet as much as possible, keep vacuuming until you no longer see water being pulled up. As time has passed, the SteamVac has done an excellent job of maintaining my carpets.
My only gripe is that the dirty water container fills up too quickly and should be a little bigger. Ideally, the dirty water receptacle "should" be full right as you run out of clean water. Then, you shut down, empty the dirty water, refill the clean water and back to work. But this process gets out-of-sync with the dirty water receptacle filling up before you run out of clean water. So this can be a little inconvenient, but not a show-stopper.
The machine is well constructed but it IS plastic, with lots of compartments and latches and hose holders, etc, so one must simply be careful or those things will no doubt break off.A few other notes:
1. If you are not the type to read manuals, do read this one. Assembly and operation are easy if you sit down and read the manual through before starting. It's not like a vacuum cleaner where you just plug it in and go.

2. My machine leaked badly BUT it was my own fault. There is a one-time only setup procedure where you squeeze the trigger and push the Clean-Surge button to lock a rod into place. Push the Clean-Surge button firmly. There may be a loud SNAP which sounds like you broke something, but you didn't. Until you get that snap, the Clean-Surge (which releases extra water-cleaner solution) is on all the time, hence the leaking. I didn't push the button hard enough initially, so I had the leak problem.
EDIT December 2007
Apparently many people are assuming that without a loud snap, the Clean Surge will not work. All that matters is that your machine doesn't leak. If your SteamVac doesn't leak, it is assembled properly and the Clean Surge will work!!! The only reason I emphasized the "snap" was because so many people were having leak problems, which are easily solved. And it's possible that Hoover has changed the design after getting so many returns from people who didn't read the instructions in the manual. So don't get hung up on the snap. If your machine does leak after assembly, you know what to do.
3. ANY time it seems like there is no suction, the problem is that something is not seated properly. It is easy to snap the lid onto the dirty water container without lining it up properly, which causes a vacuum leak. If there is a vacuum leak, there is no suction at the bottom of the machine, where it is needed to suck up water from the carpet. Plus you'll see that the brushes aren't turning, as they're driven by vacuum. So recheck the dirty water lid. Carefully line up the hinges at the back. The front should snap closed very easily. If you have to force it a little to snap it closed, it means the back is not aligned properly and you'll get no suction.
4. If you have velvet or velvetine furniture, do NOT use the powered tool, use the utility tool. The powered tool is too strong for delicate fabric.
5. Like others have suggested, find a cheap alternative to the Hoover brand carpet detergent. One gallon of water doesn't clean a lot of carpet, and at 5 oz of soap per gallon, you go thru it fast.
6. Always be sure to dry vacuum your carpet with a regular vacuum cleaner first before using this machine to wash it. Be sure to remove and clean the brushes when you're done using this machine. Otherwise hair, thread, and balled up carpet fibers will dry on them and between them. Then the brushes won't turn. These are not "use and put away" machines like vacuum cleaners, they're "use, clean, and put away".
7. Here's something I do which you *might* want to try. For a very dirty carpet, I fill a cheap plastic 2 gallon watering can (or smaller for a smaller carpet) with hot water and a tablespoon or 2 of Oxy Clean. I then sprinkle the carpet heavily, being careful not to soak it. Then use the Hoover normally. Of course, this fills up the waste water receptacle long before the soapy water container is empty, but it still saves trips to the sink to load up on clean, soapy water.
8. Others have suggested using boiling water. Not for me, thanks. Too dangerous to handle and unnecessary, unless you've spilled or tracked in grease.
After reading countless reviews here, I have concluded that the problems people have encountered are from failing to properly set up the machine initially, failing to seat the dirty water lid properly, or failing to clean the machine after use. I recommend this Hoover. It won't perform miracles, but I think if it is not abused it will last a long time and do an excellent job of maintaining a carpet.

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